Sinerji Estate is a Property Sales and Service Management software specifically developed to achieve more efficient results from your sales activities, organize your after-sales services more efficiently and to adapt your sales and service processes to global standards.

Sales Improvement Activities

• Call Center Management (inbound/outbound)

• Proper customer needs analysis

• Proper communication of differentiators in response to customer needs

• Responding to the customer needs and prioities in a timely manner

• Survey Management

• Reference Management (sales strategy development based on references)

• Forming the customer segments and announcing new projects

• Monitoring sales teams’ activities and measuring their performances

• Defining the properties with all their properties (block, direction, facade, floor, size)

• Observing the sales development activity results.

• Providing the sales representatives with the potential customer lists. Assigning them tasks and monitoring the results.

Sales Processes

• Option Management (option tracking in terms of property and customer)

• Offering alternative payment plans

• Fast pricing of customer special needs

• Aid in cash or on account sales transactions

• Writing the contracts without keeping the customer waiting

• Communicating and monitoring  the special customer needs and decorational preferences to the concerned departments

• Tracking the documents essential for the sale process

• Monitoring the takeover transactions in terms of property and customer

• Sending notifications to the concerned departments and employees

Executive Window

• Monitoring the sales and service consequences on project basis, in a graphical environment.

• Drill down access to the records.

Prior-to-Delivery Service Processes

• Single point access to customer, residence and contract information

• Monitoring the customer requests and preferences, and forwarding these to the production units

• Monitoring the property basis customer specific applications

• Tracking the documents required from the customer

• Tracking some transactions (gas, water, electric, etc.) on behalf of the customer

• Monitoring deed transactions

• Preparation and monitoring of all documents and letters related to the customer

After-Delivery Service Processes

• Call management based on property owner, tenants and additional information.

• Recording the property-related information

• Forwarding the service call to the concerned people

• Classification of the proclaimed problems and breakdowns

• Informing the appropriate service team or subcontractor depending on the problem type.

• Creating technical sales staff’s daily appointment calendar.

• Service forms concerning the given service are recorded in the system.

• Customer views regarding the service results are recorded in the system.

• Ensure the customer demands are fulfilled on time

• Call, repairment and modification historical account regarding the flat.

TEPUM Sigma

Phone: 90-21215 05 15 . e-mail: info@sigma.net.tr