Sinerji CRM is a high profile solution  which helps you to increase customer loyalty, deploy customer-focused marketing strategies, convert opportunities to sales at a higher rate and organize your service processes better based on correct information.

Call Center

The contents and the screen design are defined specific to the company. Access to all relevant detailed information is enabled.  A customer’s relationship with different staff members can be monitored from a single contact point.

Sales Development Activities and Campaign Management

Sinerji CRM offers a wide-scoped solution platform for companies that want to deploy one-to-one marketing and databese related marketing technics. Due to its flexible structure, it can be easily customized according to the specific customer needs.

In order to form potential customer lists, plan and execute successive activities (tele-marketing, e-mail, sms, mail, meeting, etc.) specific to these customers and initiate the sales process with the opportunities at hand,  the solution includes the necessary segmentation tools and operational functions.

Sales Management
Sinerji CRM tracks all activities realized during the sales process. Proposals, proposal revisions, product- and project based sales meetings, people participating in these meetings, their roles, etc. are closely monitored. It is possible to prepare sales budgets and then compare these with what actually had happened.

Meeting Management
Sinerji possesses utterly detailed meeting functions. The realized activities and all information acquired during the meetings are recorded. 

Executive Window

All ongoing operations are monitored real-time with graphical views. Drill down analysis can be effectively performed.

Survey Management
The solution possesses application and analysis tools for measuring the market inclination and customer satisfaction, and for creating surveys to analyze the changes and define the target customers.

Notification and Escalation Management

Notification involves sending messages to the authorized person when the operation is not completed on time.  When the need arises for a different opinion, escalation functions are of use. Both can be customized to meet the company’s specific needs.

Reporting, Query and Analysis

Sinerji CRM possesses easy-to-use reporting tools as well as query, filtering and OLAP analysis tools for instant information needs. The management can also monitor and query operation results in a graphical environment.

Eczacıbaşı Askaynak CRM Project

With the Sinerji CRM application developed by Sigma Consultancy, Eczacıbaşı Askaynak managers can now manage and monitor their sales staff’s activities.

ABN AMRO Turkey Customer Services Management

For its Customer Services Management project, ABN AMRO implementred Sinerji CRM into their system.

Yapı Kredi Koray CRM Project

Yapı Kredi Koray Customer Relationship Management Project was conducted successfully with Sinerji CRM by Sigma’s professional project management  team.

TEPUM Sigma

Phone: 90-212315 05 15 . e-mail: info@sigma.net.tr